The non-profit foundation calls to offer and receive help in their neighbourhood over its platform nebenan.de.
By using the online form, people seeking help can specify which support they need. Address verified neighbours can view the current requests for help in their neighbourhood and make direct contact with those seeking help. For people without internet access, the network can be reached by calling 0800 866 55 44.
People who wish to offer help are asked to register via their website. The hotline only applies to people seeking help.