Available services

Support services for children

Children and teenagers with problems will find contact persons and helplines here. They have an open ear for all situations in life.

The City of Frankfurt’s Child and Youth Protection hotline accepts information from the population on parents that may be overburdened and neglected children. It also provides information on all aspects of child and youth protection. It can be reached free of charge at 0800-201 0 111, Monday to Friday from 8 am to 11 pm and on weekends from 10 am to 11 pm.

Frankfurt's educational counseling centers advise parents, children and teenagers in cases of stress and conflict or on questions about family and upbringing. The 14 centers are available online - in several languages.

The Deutscher Kinderschutzbund Frankfurt (German Child Protection Association) helps in cases of mental or physical abuse, sexual exploitation, neglect or partnership violence. Reachable at 069 - 970 901 20.

The Youth Migration Service advises young people with migration history between 12 and 27 years of age on all personal problems and problems specific to migration and youth. If necessary, it also refers to other specialized agencies. By telephone on Mondays and Wednesdays from 9 am. to 1 pm at 069-921 056 720, via e-mail or as online counseling.

During home office the service is also available at the following mobile phone numbers:

  • Mrs. Marita Hecker, 0157-853 688 95 (Tuesday to Friday from 9 am to 5 pm)
  • Mr. Abdellatif Hjiri, 0157-712 031 06 (Monday to Friday from 9 am to 5 pm)

In the project "Youth Aid in Schools", employees of KUBI (Association for Culture and Education) offer youth welfare services at various Frankfurt schools. They are available to Frankfurt students and their parents as contact persons when the Corona crisis leads to tense situations in families. Available at 069-870 025 876.

Children and young people can reach the "Nummer gegen Kummer" (number against sorrow) at 116 111. Here, children and teenagers will find a sympathetic ear.

Children can find help on the website of the Independent Commissioner for Child Sexual Abuse.

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